Ryan Thomas

Portfolio

Selected work across technical documentation, strategic communications, and mission-driven storytelling.

SaaS & Technical Content

Microsoft

Sr. Associate / Technical Content Developer, 2023–2025

Led SME interviews and UAT synthesis to produce Copilot-driven onboarding and policy documentation for Supply Chain Planning. Produced educational video using Copilot Create and ClipChamp.

Product Marketing

Tyler Technologies

Content Writer, 2021–2022

Developed product sheets, email campaigns, and sales decks using Tyler's proprietary Creative Automation Tool. Created research-driven content on digital supervision, bail reform, and workflow modernization in the pretrial system for court and public safety clients. Drafted customer communications for product rebranding initiatives.

DEI & Brand Strategy

Hollister Staffing

Marketing Copywriter, 2017–2018

Led multi-channel content campaign for DEI initiative including data-driven tech newsletter on inclusive hiring in Boston, C-suite LinkedIn positioning piece, and Instagram recap of firm's Diversity & Inclusion At Work event. Produced award-winning candidate story that earned 2017 Massachusetts Staffing Employee of the Year recognition.

Higher Education

Cambridge College

Marketing & Communications Specialist, 2020–2021

Authored press releases distributed via PR Newswire, wrote institutional news features and alumni profiles, and created radio ad scripts that aired on local stations. Managed Drupal website with SEO optimization and produced multi-channel enrollment campaigns including Spanish-language advertorial featured in El Mundo Boston.

Nonprofit Development

Boston Harbor Now

Marketing & Communications Consultant, 2018–2019

Managed content strategy for two branded WordPress sites and coordinated staff assets in Airtable. Designed donor newsletter template in Adobe InDesign and produced campaign materials that boosted community participation in waterfront advocacy initiatives.

Published Journalism

Features, reviews, and investigative pieces across multiple publications